Refund-Returns Policy / Postal Costs
Postal costs - We offer FREE Postage on all orders over £70.00. Below this figure postage costs are:- orders below £10.00 -£3.00, Orders between £10.00 - £39.99 - £4.50 Orders between £40.00 - £69.99 - £4.99 UK Mainland and N Ireland only. Please e mail for postage outside UK mainland
POSTAGE TO USA, EUROPE AND AUSTRALIA ON APPLICATION (Just send us an e mail and we will give you a price.)
Delivery - Subject to availability we aim to dispatch goods within 1-3 working days of receipt of your order. Where delivery charges are not free the charge will be based on weight of the product and the packaging materials required for safe delivery. The full cost of these charges will be displayed next to the item and included in the purchase price.
Damaged Goods - Should you receive goods that arrive damaged you must advise us within seven days of receipt by email or phone where we will advise on returning the good to us.
Faulty Goods - If goods are deemed faulty please return within seven days and a full refund will be given or replacement goods supplied.
Cancellation Rights - Under the UK's "Distance Selling Regulations", you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, simply advise us in writing detailing your Name, Address and give the reason "Cancellation of Contract".
Cancellation Policy - Items can be returned within 28 days of purchase if boxed, unused and in perfect condition, whereby a refund will be given immediately upon receipt of the goods at our premises. Please ensure the goods are packaged securely and sent with a courier on a sign for service. In the event of a cancellation the Customer is responsible for any postal charges incurred.
Statutory Rights - None of the above effects your statutory rights as a customer